Delivery delays on inbound and outbound SMS/MMS

Incident Report for Flowroute

Resolved

Monitoring shows no instability in the fix. This issue is now resolved.

Posted Oct 06, 2020 - 17:40 PDT

Monitoring

A fix has been put in place and we are currently monitoring.

Posted Oct 06, 2020 - 17:22 PDT

Update

Our downstream carrier has identified the cause of the issue and is working to resolve it. No ETR has been provided at this time.

Posted Oct 06, 2020 - 16:19 PDT

Investigating

This issue is currently being investigated by our downstream carrier.

Posted Oct 06, 2020 - 16:02 PDT

This incident affected: SMS (Inbound SMS, Outbound SMS) and MMS (Inbound MMS, Outbound MMS).