All Systems Operational
Uptime over the past 90 days. View historical uptime.
Voice Operational
90 days ago
99.99 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
99.98 % uptime
Today
SMS Operational
Inbound SMS Operational
Outbound SMS Operational
MMS Operational
Inbound MMS ? Operational
Outbound MMS ? Operational
Manage Portal Operational
APIs Operational
www.flowroute.com ? Operational
support.flowroute.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - SMPP Binds Mar 27, 22:00 - Mar 28, 00:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 18:14 PDT
Scheduled - NOTE: This maintenance was originally scheduled for 3/21 but postponed until 3/27.

Our messaging peer will be performing maintenance affecting SMPP binds. During the maintenance window, SMPP binds may disconnect/reconnect multiple times. MO messages and DLRs will be queued and delivered once binds have reconnected. Brief periods of latency affecting MO/MT messages and DLRs will be encountered during the maintenance period.
Mar 19, 11:05 PDT
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
AT&T Toll-Free SMS/MMS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 PDT
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS and MMS platform. Latency is expected for MO/MT SMS messages to AT&T subscribers during the maintenance window.
Mar 19, 10:42 PDT
T-Mobile Toll-Free SMS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Latency is expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during the maintenance window.
Mar 21, 08:13 PDT
Mar 21, 2019
Calls to China Failing.
Resolved - Various upstream routes were validated and tested, the issue seems isolated to a few carriers common to termination for the country. For the past few hours tests to various destinations in China terminate as expected. If you have any issues please open a ticket at http://support.flowroute.com
Mar 21, 14:33 PDT
Investigating - We have been informed of and are investigating widespread reports of calls to China failing over multiple international routes and carriers both on and off our network. This appears to be impacting many upstream carriers. No other countries or services impacted (Voice/Messaging/API)
Mar 21, 11:11 PDT
Scheduled Maintenance - SMPP Binds
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 PDT
Scheduled - Our messaging peer will be performing maintenance affecting SMPP binds. During the maintenance window, SMPP binds may disconnect/reconnect multiple times. MO messages and DLRs will be queued and delivered once binds have reconnected. Brief periods of latency affecting MO/MT messages and DLRs will be encountered during the maintenance period.
Mar 19, 11:04 PDT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019
Messaging Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 PDT
Scheduled - Our messaging Peer's Operations team will be performing scheduled maintenance to upgrade Core Networking appliances in their Central US datacenter on 3/16/2019 - During this maintenance window, MO/MT SMS and MMS to Verizon Wireless subscribers from Toll-Free numbers will experience periods of messaging latency.
Mar 13, 23:16 PDT
Mar 15, 2019

No incidents reported.

Mar 14, 2019
API Gateway Issue.
Resolved - API Gateway has been healthy after a fix was implemented. Root cause that led to the instability will be analyzed. At this time API/SMS/MMS is fully restored.
Mar 14, 16:42 PDT
Monitoring - We have identified the issue with API/SMS/MMS and it has been corrected, we are currently monitoring for any further issues. Additional update in 15 minutes. Voice Services are not impacted.
Mar 14, 16:12 PDT
Investigating - We are currently investigating an issue with our API Gateway. This impacts SMS/MMS/Numbers, we will provide additional details as we have them. No Voice services are impacted.
Mar 14, 15:37 PDT
T-Mobile Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 PDT
Scheduled - T-Mobile will be performing scheduled network maintenance affecting their Toll-Free SMS platform. Latency is expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during the maintenance window.
Mar 13, 23:12 PDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Email Notification Service
Resolved - Email notification service issue is resolved and is fully operational.
Mar 12, 11:06 PDT
Identified - Issue with email notifications has been identified, and we are currently sending all messages that were queued in the meantime.
Mar 12, 10:38 PDT
Investigating - We are currently investigating reports of outbound email notifications from our manage portal not being sent. This impacts the notifications for port orders, account creation, password reset, charges and replenishments.
Mar 12, 10:21 PDT
Mar 11, 2019

No incidents reported.

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