All Systems Operational

About This Site

There will be limited support availability Thursday and Friday, November 28th and 29th in observance of Thanksgiving.
As it is a holiday for every carrier, we will not be able to process any of your port orders during this time either.
During this time phone support will be unavailable and all noncritical tickets and port orders will be picked up early on Monday December 2nd.
On-call technicians will be actively monitoring our network for any issues and to respond to any trouble tickets submitted with emergency severity.
Please submit any support requests at support.flowroute.com
https://support.flowroute.com/customer/widget/emails/new

Uptime over the past 90 days. View historical uptime.
Voice Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
100.0 % uptime
Today
SMS Operational
Inbound SMS Operational
Outbound SMS Operational
MMS Operational
Inbound MMS ? Operational
Outbound MMS ? Operational
Manage Portal Operational
APIs Operational
www.flowroute.com ? Operational
support.flowroute.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2019

No incidents reported today.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
SMS MO/MT & DLR Latency
Resolved - This incident has been resolved.
Nov 27, 13:17 PST
Investigating - Our messaging peer has identified an issue with SMS MO/MT & DLR Latency.

Intermittent delays for SMS MO, MT and Delivery Receipts may be experienced for all Customers.

Thank you for your patience while they work towards mitigation of this issue.

Further details will be provided as available.
Nov 27, 10:56 PST
Manage Portal is Impaired
Resolved - This incident has been resolved
Nov 27, 10:16 PST
Monitoring - We are concurrently working and monitoring the issue. No other services are impacted.
Nov 26, 16:09 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 11:10 PST
Update - We are continuing to investigate this issue.
Nov 26, 10:28 PST
Investigating - There is a present issue with the Manage portal, no other services are effected.
Nov 26, 10:03 PST
Nov 26, 2019
Emergency Maintenance - Back-End Messaging Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 26, 23:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 PST
Scheduled - Upcoming scheduled maintenance notice
Zipwhip will be performing emergency maintenance affecting Back-End Messaging Infrastructure on 11/26/2019. During the maintenance window, MO, MT, and DLR traffic received by Zipwhip will be queued and delivered once the maintenance period is over.

Components Affected
Messages, Delivery Receipts
Nov 26, 16:35 PST
Iristel Maintenance Nov 26, 27, 28th, 2019 (at 00:10am MST or 2:10 am EST).
Completed - The scheduled maintenance has been completed.
Nov 26, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:10 PST
Scheduled - IRISTEL built a new voice circuit OC3 with TELUS in Calgary AB and is gradually migrate the voice traffic from the current OC3 to the new OC3 in a different datacenter in Calgary.

We are expecting the short service interruption up to 1 or 5 minutes for the existing and new calls with TELUS during those maintenance windows.

Some voice circuits in Quebec (TELUS territory ) might be affected by this migration:

Ste-Marie-De-Beauce, QC

Donnacona , QC

Bonaventure QC

Matane QC

Sept-Iles QC

Baie-Comeau QC

Rimouski QC
Nov 25, 18:13 PST
Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019
Message Delivery Receipt Delays
Resolved - This incident has been resolved.
Nov 22, 14:38 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 11:27 PST
Update - We are continuing to investigate this issue.
Nov 22, 11:27 PST
Investigating - Our Messaging peer has identified an issue with DLR Latency affecting Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Customers.
MO/MT message delivery itself is not affected
Nov 22, 08:33 PST
Nov 21, 2019

No incidents reported.

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