Static/Choppy Audio on Toll Free call

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 16:51 PDT

Monitoring

An IP network was identified in the Southern part of the US East Coast to have issues which have sense cleared and traffic appears normal. We will continue to monitor to the EOB today.

Posted Oct 24, 2023 - 14:48 PDT

Identified

Our Toll Free peer is reporting they are working with the underlying carrier on an issue causing static or choppy audio on Toll Free calls. This is centered on the Southern part of the US East Coast.

Posted Oct 24, 2023 - 12:09 PDT

This incident affected: Voice (Inbound Voice, Outbound Voice).