We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.
Posted Feb 26, 2025 - 10:43 PST
Update
We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.
Posted Feb 26, 2025 - 07:56 PST
Update
We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.
Posted Feb 25, 2025 - 11:54 PST
Investigating
We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.
Posted Feb 25, 2025 - 10:42 PST
This incident affected: SMS (Inbound SMS) and MMS (Inbound MMS).