Call Quality Issues

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Jun 01, 2022 - 13:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 01, 2022 - 13:20 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 01, 2022 - 12:05 PDT

Update

We are continuing to investigate this issue.

Posted Jun 01, 2022 - 10:37 PDT

Investigating

We are currently experiencing call quality issues on certain inbound calls. We have engaged our peer and escalated with our peer and currently waiting for an update. We will post updates as receive them. We apologize for this inconvenience and are working diligently to resolve this.

Posted Jun 01, 2022 - 09:45 PDT

This incident affected: Voice (Inbound Voice).