Call Quality Issues

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Jun 20, 2022 - 10:00 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 20, 2022 - 09:45 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2022 - 09:26 PDT

Update

Our Peer has identified the issue and has implemented a fix. We are asking customers to please retest.

Posted Jun 20, 2022 - 09:08 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 20, 2022 - 09:07 PDT

Update

This issue has been escalated with our peer.

Posted Jun 20, 2022 - 08:28 PDT

Update

We are continuing to investigate this issue.

Posted Jun 20, 2022 - 07:02 PDT

Investigating

We are getting reports of call quality issues with a downstream peering carrier. We are working with our peer to get this resolved asap.

Posted Jun 20, 2022 - 07:02 PDT

This incident affected: Voice (Inbound Voice).