Reports of outages with inbound voice in Eastern United States

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Aug 03, 2019 - 17:53 PDT

Monitoring

The problem has been identified as a New York Switch Isolation due to SS7 Link isolation, involving Sonus Switch and Tandem. Our carrier has resolved the issue and service should be returning to normal

Posted Aug 03, 2019 - 17:44 PDT

Update

The issue is occurring downstream from Flowroute - we are working with our carrier to determine root cause and expected time to repair. Next update at 6:30 PT

Posted Aug 03, 2019 - 17:36 PDT

Investigating

We are getting reports of inbound voice outages in from New York to Virginia - this is being investigated - at this point in time it appears to be a physical circuit issue. We will provide an update by 5:30PT

Posted Aug 03, 2019 - 16:46 PDT

This incident affected: Voice (Inbound Voice).