Message Delivery Receipt Delays

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Nov 22, 2019 - 14:38 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 22, 2019 - 11:27 PST

Update

We are continuing to investigate this issue.

Posted Nov 22, 2019 - 11:27 PST

Investigating

Our Messaging peer has identified an issue with DLR Latency affecting Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Customers.
MO/MT message delivery itself is not affected

Posted Nov 22, 2019 - 08:33 PST

This incident affected: SMS (Inbound SMS, Outbound SMS) and MMS (Inbound MMS, Outbound MMS).