SMS and MMS Message Delays Possible

Incident Report for Flowroute

Resolved

This incident has been resolved.

Posted Jun 14, 2018 - 03:08 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 13, 2018 - 21:23 PDT

Monitoring

Our messaging peer has instituted a fix and all affected messages have been dequeued. Current MO/MT traffic from Landline and Toll free numbers is again flowing as expected across carriers in real time without delays. We will be actively monitoring the effectiveness of the fix over the next couple of hours.

Posted Jun 13, 2018 - 21:21 PDT

Investigating

Our messaging peer is currently investigating connectivity issues at their SMPP endpoints. Messaging delays on MO and MT messages may be experienced both on Toll Free and Landline numbers. We will post updates here as soon as they become available.

Posted Jun 13, 2018 - 16:30 PDT

This incident affected: SMS (Inbound SMS, Outbound SMS) and MMS (Inbound MMS, Outbound MMS).