All Systems Operational

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3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to the new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address. 3CX customers on v16 or v18 do not need to upgrade or pull a new template, just need to update the IP addresses to Public IP addresses.

Voice Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
100.0 % uptime
Today
SMS Operational
Inbound SMS Operational
Outbound SMS Operational
MMS Operational
Inbound MMS ? Operational
Outbound MMS ? Operational
E911 Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Calling Operational
90 days ago
100.0 % uptime
Today
Manage Portal Operational
APIs Operational
www.flowroute.com ? Operational
support.flowroute.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Resolved - This incident has been resolved.
Jul 1, 11:41 PDT
Identified - 3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.
Jul 1, 08:37 PDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Resolved - This incident has been resolved.
Jun 23, 16:58 PDT
Monitoring - Our Partner has implemented a fix and the network is being monitored.
Jun 23, 15:17 PDT
Update - Our partner carrier reports they are continuing to work on a fix for this issue.
Jun 23, 14:13 PDT
Update - Our Partner Carrier reports they have identified the issues and are putting a fix in place.
Jun 23, 12:17 PDT
Identified - One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.
Jun 23, 11:37 PDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.